Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Pastures New Health website ("Website") and the purchase of health and wellness supplement products ("Products"). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website or purchase any Products.
Pastures New Health is committed to providing high-quality health and wellness supplements. All Products are sourced with care and comply with UK and EU regulations for food supplements.
2. Use of Website
You agree to use this Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited behaviour includes:
- Harassing or causing distress or inconvenience to any person
- Obscene or offensive comments or content
- Disrupting the normal flow of dialogue within our Website
- Attempting to gain unauthorised access to our systems
- Transmitting obscene or offensive content or disrupting normal Website flow
- Interfering with the normal operation of the Website
We reserve the right to restrict or deny access to the Website to anyone who violates these Terms.
3. Products and Pricing
All Products are described to the best of our knowledge. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, or error-free. Prices are subject to change without notice.
All Products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before using any supplement, particularly if you are pregnant, nursing, taking medications, or have existing health conditions.
Product availability is limited to stock on hand. We reserve the right to discontinue any Product at any time.
4. Orders and Payment
When you place an order, you are making an offer to purchase Products at the stated price. We will confirm receipt of your order by email. Your order is only accepted when we send you an order confirmation email.
We accept payment via all major credit and debit cards, PayPal, and other payment methods displayed at checkout. Payment must be received before your order is dispatched. All prices include VAT at the applicable rate.
You warrant that you are authorised to use the payment method provided and that all information supplied is accurate and complete. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if payment cannot be processed.
5. Shipping and Delivery
We aim to dispatch orders within 2-3 working days. Delivery times depend on your location and the delivery method selected at checkout. Standard delivery typically takes 3-5 working days within the UK.
Risk of loss and title to Products pass to you upon delivery to the address specified in your order. We are not responsible for loss or damage to Products after delivery.
Delivery addresses must be within the United Kingdom. We do not currently deliver internationally. If you provide an incorrect delivery address, you are responsible for any additional costs incurred in redirecting your order.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you wish to return a Product, you must do so within 14 days of receipt in its original, unopened, and unused condition.
To initiate a return, please contact us with your order number and reason for return. Once we receive and inspect the returned Product, we will process a refund to your original payment method within 14 days.
Please note: Due to health and safety regulations, we cannot accept returns of opened, used, or damaged supplements. Refunds will not be issued for Products that do not meet these conditions.
Customers are responsible for return shipping costs unless the return is due to our error or a faulty Product.
7. Intellectual Property Rights
All content on this Website, including text, graphics, logos, images, and software, is the property of Pastures New Health or its content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, transmit, or display any content from this Website without our prior written permission. Unauthorised use of any content may violate copyright, trademark, and other laws.
8. Limitation of Liability
To the fullest extent permitted by law, Pastures New Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Products, including but not limited to loss of profits, data, or business interruption.
Our total liability to you for any claim arising from these Terms or your use of the Website shall not exceed the total amount paid by you for the Products in question.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so some of the above limitations may not apply to you.
9. Product Liability and Health Disclaimers
All Products are food supplements and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or health condition. The information provided on this Website is for educational purposes only and should not be considered medical advice.
Always consult with a qualified healthcare professional before starting any new supplement regimen, especially if you have existing health conditions, are pregnant or nursing, or are taking prescription medications.
Pastures New Health shall not be liable for any adverse reactions or health issues resulting from the use of our Products.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.
12. Contact Information
If you have any questions about these Terms and Conditions, or if you wish to make a complaint, please contact us:
Pastures New Health
Email: support@pasturesnewhealth.co.uk
Website: www.pasturesnewhealth.co.uk
We aim to respond to all enquiries within 2 business days.